IBCLCs shall act in a manner that justifies public trust in their competence, enhances the reputation of the profession, and safeguards the interests of individual clients. The International Board Certified Lactation Consultant is personally accountable for her/his practice and, in the exercise of professional accountability, is expected to uphold all principles of ethical practice outlined in the Code of Professional Conduct for IBCLCs.
To protect the credential and to assure responsible practice by its certificants, the IBLCE depends on members of the coordinating and supervising health professions, employers, clients, IBCLCs and the public to report incidents which may require action by the IBLCE Ethics and Discipline Committee. Only signed, written complaints based on first-hand knowledge of the alleged violation will be considered.
The person making the complaint (the complainant) must:
The IBCLC against whom the complaint is being made (the respondent) will be notified of the complaint, along with a copy of the complaint. The respondent will be given the opportunity to respond to the complaint in a professional and legally defensible manner.
A designated reviewer from the IBLCE Ethics and Discipline Committee is appointed to investigate each complaint and to present the facts of the case to the committee. The deliberations of the committee are confidential and adhere to legal due process procedures.
Once a determination is made, the complainant and the respondent are notified of the outcome. If the alleged violation is upheld, the committee may impose sanctions ranging from a private reprimand to permanent revocation of certification.
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